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Karol's Plumbing Concepts

Karol's Plumbing Concepts

About

Plumbing, Irrigation, Water Heater Installations and Repair, Gas or Electric, Gas Lines. Master Plumber on staff does all work. Second generation Plumber. We have been doing plumbing at the State Fair of Texas for the past 8 years.

We are fair in price and take pride in our work. We do each and every ...


Credentials
99
Redbeacon Score of 100
Background Checked
Licensed M39168
(TX)
Bonded & Insured
125
Redbeacon Customers
56%
Response Rate

Work Photos

5
by Karen from GRAND PRAIRIE, TX on October 08, 2014
Highly recommend. Very reasonable price, came when he said he would & did a great job plus another job I needed but hadn't scheduled!
3
by Charles from Arlington, TX on August 23, 2014
The work that was completed was very good and on budget the problem is I will have to hire someone to complete the job in order to protect my warranty.
1
by Raed from Flower Mound, TX on July 30, 2014
Did not finish the job, he left the work a mess. He took 10 days and kept promising he was coming. Took the money but did not complete the job. Had to call another plumber to fix the job.
5
by Tyler from DALLAS, TX on July 17, 2014
Great work. Very nice to work with!
5
by gordon from IRVING, TX on July 09, 2014
5
by Erica from MIDLOTHIAN, TX on June 19, 2014
Great service. Highly knowledgeable master plumber. Repair saved me over $400, which was a quote from a franchise. Work completed in under an hour. Very iimpressed. Will definitely use again and refer to friends and family.
4
by blaccthought from CEDAR HILL, TX on June 12, 2014
5
by lrbarnes76 from DALLAS, TX on May 24, 2014
Great service! Very professional & helpful. Any single woman who is looking for great plumbing service, use them!
1
by Abbie from Carrollton, TX on May 22, 2014
We hired Karol's Plumbing for a Master Bath project. Freddie came out, gave us the quote and seemed friendly and knowledgeable. He was a great price and we thought combined with his credentials he seemed to be a good fit. We liked that he was licensed, suggested getting permits and had an overwhelming number of positive reviews. We agreed to a start date weeks in advance. The night before he was supposed to begin the work, I sent him a text letting him how he would get in/making sure he was still coming. He let me know that he was not coming because we had not paid the deposit and had not heard confirmation that we wanted him to come. When we agreed to a start date we also agreed that the deposit would be made once he started his first day of work (to avoid someone taking the money and running). I also had been in communication with him between the time we agreed to a start date and a few days up until the project was supposed to start since we wanted to make sure we had the right fixtures/valves/ etc ready for him. I’m not really sure how he got the impression that we would pay him before or that we didn’t want him to come. We overlooked this and decided to give him another chance since he told us he could begin Tuesday. My husband and I got approval from our Jobs to stay home the first part of the day. Unfortunately he never showed. We called (he did not have a voicemail set up) and texted many times trying to find out what was going on. Later that night he texted us saying that we was sorry and wanted to give us a day to think over any changes we might make (we were debating two different options but let him know that we were making that decision the night before he came and he would be set to start in the morning). I felt like this was a total BS excuse just like the previous time. For some unknown reason we decided to give him once last shot and he told us that he could come out on a Thursday morning. I let him know that I needed to know if he had intensions on finishing this job or if we should seek someone else. I also let him know that he just needed to be honest with us and wanted him to pick a date that worked best for him. Again he said he would be out that Thursday morning. We double confirmed that Wednesday night and again that Thursday morning (the day the job would start). He confirmed every time. When Thursday rolls around . . .again no show . . . once again all calls and emails seemed to be ignored and we have not heard of anything sense. We are very displeased. We demoed our bathroom so that it would be ready for him to begin his work. We now have a bathroom that is completely unusable and have to start the process over of hiring someone. My suggestion would be not to choose him because it has been a huge waste of time. I would hate for someone else to go though the same thing and be disappointed and in a difficult situation. I also hate to think of what might have happened if we did give him a deposit up front. Whether it would have made him actually come or if they would have taken the money and ran, I have no idea. I also have no clue if work for the permit had been started or not. I could be wrong but I believe plans have to be drawn and submitted to the city before work begins. We never received any plans or confirmation that plans were submitted to the city. Once again I would advise anyone to seek a plumber who is honest, professional and reliable.
5
by Curt from CARROLLTON, TX on May 20, 2014
Freddie and his team came out early in the morning because I needed them to do that. They knocked out a water heater install in the attic, a kitchen faucet install as well as two other minor fixes on a shower faucet and sink drain. Great job on those as he did in his previous work for me a few weeks back. Reasonable prices as well as top quality work.
1
by Bala from Flower Mound, TX on May 07, 2014
Extremely unresponsive and difficult to communicate. After accepting the job, Karol's plumbing stopped responding. I had to call in another Plumber to get my job done.
5
by Kryslin from Dallas, TX on May 03, 2014
Fred did an excellent job and worked late into the night to get the job done! He was very nice and the price was very fair.
1
by Glenn from Grand Prairie, TX on April 16, 2014
I called and scheduled a date and time for repair on my toilet. Called again later to confirm and the person did not respond to my text or phone call. I will not request service from Karol's Plumbing Concepts again. "Unacceptable."
5
by JAMES from Desoto, TX on April 13, 2014
Anyone seeking a professional plumber that cares about his work. You should contact Krols's Plumbing Concepts. I had purchase a GE softner from home depot. This softner requires salt beans to conditioner the water. He recommend a saltless system by a company name Pelican Water Systems that is on the cutting edge of technology. It does not used salt or require electricity. I will follow up with additional comments over the next week.
5
by Robert from The Colony, TX on April 09, 2014
I have been in the professional/service trade for years, and have worked with many genres/fields of professionals. So when I say that the service, the trust, the knowledge, and satisfaction I received from Karol's Plumbing Concepts (Freddie Henderson) is FIVE GOLD STARS!! it is FIVE GOLD STARS. I am extremely happy with the whole experience. I will definitely be calling again, for any of my or friends/associates plumbing needs or projects. Signed: Robert Hunter
5
by Curt from Carrollton, TX on April 08, 2014
Pro had good communication, he was on time, cleaned up after himself when the job was finish and he did good work. I would certainly use this pro again
5
by Mike from Flower Mound, TX on April 02, 2014
Did everything for me as contracted too
5
by kevin_turpin from Garland, TX on April 01, 2014
Freddie told me he guarantees his work for a year. Told me to contact him if my skylight leaks and he'd take care of it. I'm happy! Thanks Freddie!
5
by Maple from Dallas, TX on March 28, 2014
Karol provided quick, and efficient service.
4
by Dave from Grand Prairie, TX on March 27, 2014
Freddie from Karol Plumbing does very good work. I would recommend him to any one.
5
by Holly from Grand Prairie, TX on March 18, 2014
I had a busted pipe under my sink, the shut off valve wouldn't turn off the water and my husband had to turn off the water at the street. It was 10 on a Sunday night. I put my request into Red Beacon. Freddie called that night to confirm and was there as scheduled the next morning. His prices were fair, he did exactly what he said he would, and showed me what he needed to replace. In addition he installed my new faucet I'd been putting off installing because my pipes were so old. I will definitely call Freddie when I need anything plumbing related. My husband and I were beyond pleased!
1
by nora from Dallas, TX on March 15, 2014
Showed up 4 hours late however he did call to let me know. By the time he arrived, he only had one hour to work. He got the garbage disposal/sink unclogged, looked at faucets to be done and gave me a list of what I needed to purchase for installation. Also looked at other jobs and gave me price to do that work and what I would need to buy for them. He set time/day to return for completion of original job plus additional work. Gave me his phone number for me to call and leave message reminding about appointment. When I called, the recording said the voice mailbox was not set up. I then left a message on red beacon for him to which he responded to send him a text. No response to text. Never showed up for scheduled appointment and never responded to my other red beacon emails.
4
by Owen from Garland, TX on March 02, 2014
They came almost on time and fixed everthing as I asked. They also did some extra and I paid them with extra money too. Every thing looked good. But when I found the sink stopped again and asked them to come back. They said they would come but they didn't show up. I felt so bad that they couldn't keep their promise at this time. If they kept their promise, I would like give them "5 star". Now I can only give them 3~4 star.
5
by Rav from Irving, TX on March 01, 2014
Great job.
5
by Kenneth from Dallas, TX on February 27, 2014
Awesome work!
5
by suresh from Plano, TX on February 12, 2014
This is a good group of professionals and they go out of their way to do the things the right way. I highly recommend them
5
by Tom from Dallas, TX on February 10, 2014
Did a super job and went an extra mile.
5
by Kathy from Allen, TX on February 08, 2014
5
by Elya from Garland, TX on January 31, 2014
5 STAR EXCEPTIONAL SERVICE, ON TIME, FAIR PRICE, VERY KNOWLEDGEABLE ABOUT PLUMBING PROBLEM....AND THE CREW WAS PLEASANT TO WORK WITH AND LEFT A CLEAN HOUSE....ELYA NAXON
5
by Jared from The Colony, TX on January 30, 2014
Karol's Plumbing Concepts did a wonderful job. An absolute master of getting the job done and went above and beyond with PERFECT customer service. A master plumber that does wonderful work and I HIGHLY recommend him! If you need to contact me as a reference, feel free to email me anytime. jaredpereira@yahoo.com. THANKS for the great work. I look forward to our next project in a couple of weeks. My family is so excited to have found a Lics. Master Plumber with great rates and awesome workmanship. Karol's Plumbing Concepts takes pride in their work and they have a customer for life in me. I wish I could have gave more stars! They are AWESOME!!!
5
by Christy from Plano, TX on January 29, 2014
Very happy with the service I was provided. He identified a problem that my previous plumber should have mentioned but never did.
4
by Greg from Desoto, TX on January 22, 2014
5
by Ryan from Carrollton, TX on January 20, 2014
Great job. No wasted time. And he let me know well in advance when he would be at my house. I'll definitely use this company again!
5
by sirak from Rowlett, TX on January 15, 2014
He showed up on time. Everyhing was perfect! I will surely use Karol's Plumbing again.
5
by Peter from Flower Mound, TX on January 10, 2014
Great service! They get the job done! We will use them again!
5
by Mahesh from Irving, TX on January 10, 2014
Excellent work! Went above and beyond.
5
by Mary from Rowlett, TX on January 08, 2014
He did a great job.very professional
4
by Sam from Irving, TX on January 02, 2014
It took a little bit longer than I expected but he did a good job!
4
by Rich from Plano, TX on December 28, 2013
Everything was fine, he got the job done. It took him a bit longer that I was expecting and he did not clean up but all in all he did a good job.
4
by Devin from Euless, TX on December 27, 2013
He arrived promptly and did the job very well.
5
by phyllis from Arlington, TX on December 26, 2013
He was prompt, he did the job, he cleaned up after the work.
5
by Gary from Dallas, TX on December 26, 2013
He was on time. He knows what he was ding. He was professional and everything turned out to be what I wanted it to be.
5
by Larry from Lewisville, TX on December 25, 2013
Amazing! Had water backing upon Christmas morning! Fixed it that day! Boom! Great customer service to boot!
4
by Patrick from Euless, TX on December 24, 2013
5
by Tony from Cedar Hill, TX on December 23, 2013
Plumber was able to arrive earlier than originally scheduled and did a great job! I would definitely recommend their services.
4
by Anna from Plano, TX on December 23, 2013
5
by Leslie from Plano, TX on December 20, 2013
They were on time and they did a great job!
5
by Mike from Irving, TX on December 16, 2013
This was a great experience. Freddie was punctual and professional, and made sure that I knew how everything was installed and how to use it before he left me. I would use this company again in an instant. I highly recommend them.
5
by Nicole from Dallas, TX on December 15, 2013
Did a great job! Called and said I had a pipe burst in my front yard and he was out then next day! Very prompt.
5
by Philip from Dallas, TX on December 12, 2013
He is very professional and efficient. I would use him again.
5
by Robert from Carrollton, TX on December 12, 2013
Freddie did an excellent job replacing my disposal and even replaced both traps. I would highly recommend him to anyone who needs any type of plumbing done.
5
by Brian from Bedford, TX on December 12, 2013
Came out same day and cleared a blocked sewer line, I am one happy customer!
5
by Karen from The Colony, TX on December 09, 2013
Fred was absolutely wonderful. He worked us in as we had no water due to the broken pipe. There are 2 senior citizens in this household. He got right to work & did a great job. I would recommend him to anyone who is looking for a plumber.
5
by Robert from Grand Prairie, TX on December 05, 2013
Freddie and his crew were right on time. Did job and pleased
1
by George from Dallas, TX on November 25, 2013
Never showed up
5
by shri from Plano, TX on November 24, 2013
Came on time .Did his job
5
by Jim from Plano, TX on November 21, 2013
He did the job quickly in a very professional manner.
5
by Robert from Grand Prairie, TX on November 21, 2013
Freddie was fantastic! Was prompt, rectify situation less than 20 minutes. Highly revommend Karol's Plumbing Concepts. As for pricing the company does not gouge you or inflate pricing. Inten to use them again in a couple of werks.
5
by hillarylm from Dallas, TX on November 19, 2013
1
by Gina from Carrollton, TX on November 18, 2013
The job started out well enough, but when the leak was not located in the first location it took several appointments (days) that he did not show up or even call to cancel before he came back and the leak was finally fixed. He never returned (MANY calls were made, but he never showed) to finish the job by completely filling in the holes, pouring the concrete or leveling the floor. Not to mention the huge mess he left behind. I was very disappointed. He DID NOT bill me through redbeacon so I basically had no recourse through their guarantee. My fault in not understanding their policies for my first use. The next plumber was fabulous, timely, and billed me properly through redbeacon.
5
by Carlos from Irving, TX on November 17, 2013
Freddy was extremely helpful and fast. Would recommend him to anyone.
5
by alan from Arlington, TX on November 16, 2013
Very pleasant, efficient and satisfactory in every way.
5
by Ed from Plano, TX on November 15, 2013
wife very happy
5
by Ellen from Carrollton, TX on November 08, 2013
They came on time, charged what they quoted and did what needed to be done. What more can you ask for?
5
by Robert from Arlington, TX on November 05, 2013
The service was done next morning after the call. We had a sewer line clog and he found the source, which was baby wipes and other items that are not supposed to go down the drain. He sent pictures to confirm the issue. Fantastic service! I will use him again for our rental properties in the future. ~ Robert @ LMR Real Estate Investments
5
by Jonathan from Plano, TX on November 03, 2013
Karols Plumbing is professional, courteous and trustworthy. I was very impressed with their flexibility and willingness to go the extra mile. I attempted to buy the materials on my own and when it was discovered that I didn't provide all the necessary items, they took time to go and purchase the correct parts to complete the job;this all taking place on Friday evening. Great customer service and a job well done. Thank you guys, you are my first call next time!
5
by Bhakti from Irving, TX on November 01, 2013
2
by Kuino from Dallas, TX on November 01, 2013
He came out and was a little late, if your not early you're late as they say. Nice guy did what he was supposed to but didn't quite unclog the drain due to what seemed to be a "collapsed pipe".... Recommendations or options would have been appreciated. Before he left he said if I needed him to come back he would.. Tried to reach Freddy 3-4 times over the last 48 hours and have yet to hear back from him. Charged what he quoted..
5
by Michael from Dallas, TX on October 30, 2013
5
by Isai from Bedford, TX on October 30, 2013
Timely, friendly, knowledgeable, and fast. Great overall experience. He was originally going to fix my garden faucet the next morning but when I asked if he could fix it that day he was flexible and made it happen. I'll be sure to use Karol's Plumbing for future plumbing needs!
5
by Shelia from Dallas, TX on October 23, 2013
I'm very pleased with the work. It was completed and priced at the quoted amount.
5
by Joe from Dallas, TX on October 17, 2013
Showed up on scheduled day and time. Did everything he said he would do. Looks great.
5
by Rhonda from Dallas, TX on October 16, 2013
Karol's Plumbing was flexible on their scheduling, arrive on time, did a good job replacing our water heater, and charged a fair price. I would use them again! TC
5
by mljones098 from Dallas, TX on August 10, 2013
Awesome work and professional customer service...keeps his word and keeps me informed step by step on the job through the progress!!
5
by peteva1 from Irving, TX on July 25, 2013
Thank you for the expert installation of my water heater and correcting previous problems. I was especially pleased with your honesty and professionalism.
3
by stollerzach from Dallas, TX on July 16, 2013
5
by Hmer62 from Irving, TX on July 15, 2013
Great job!
5
by Royce from Richardson, TX on June 23, 2013
Did a good job.
5
by Brandon from Richardson, TX on June 15, 2013
Toilet fixed as promised for a low price.
5
by Mr. from Irving, TX on May 08, 2013
We were very pleased. He did a good job.
5
by Thelma from Garland, TX on May 07, 2013
Very nice job. Had fix another plumbers mistakes.

Skills
  • Faucet Repair
  • Home Depot H2O Treatment Add on
  • Repair a Leak
  • Shower Repair
  • Toilet Repair
  • Water Heater Installation
  • Gas Fireplace Install/Conversion
  • Ice Maker Water Line Installation
  • Sewer Line Installation or Replacement
  • Sink Repair
  • Unclog Drain