RB PRO HELP CENTER
We're not your average listing service. You're getting more than
just leads -- you're getting monetized results. Because Redbeacon provides an
easy interface between consumers and service providers, our customers are as
engaged as our pros.
Being part of the Redbeacon network puts you in an elite community of
home-service professionals. We only allow the best in the business to work with
the consumers who seek help through Redbeacon. But once you've impressed us
with your quality of work, here are the things you'll get in return:
Make more money.
As a member of Redbeacon, you get privileged access to a large volume of
screened and qualified customers. Every customer inviting you to their home
has a credit card on file with Redbeacon, which means you're working with
homeowners who are exceptionally motivated to start and complete a project.
Purchase with power.
You already buy your materials at The Home Depot. With Redbeacon, your
Home Depot spend will earn you points that you can redeem to win new customers.
We even let you redeem points to avoid paying onerous credit card transactions fees for Redbeacon jobs.
We realize that your business isn't the kind that keeps you sitting in front of
a computer all day. Our mobile site is a great way to quote, answer questions, and
create proposals and invoices all from your phone. With Redbeacon, you're
not wasting your time with apathetic customers and jobs that don't fit your
skill set, so you'll make money on each job that you do.
Market yourself online.
When you build your Redbeacon profile, you'll
immediately have a presence online that you can customize with pictures,
licensing information, and reviews from other sites. Customers who are
searching for your services will be able to find your Redbeacon profile,
so let us drive your customer acquisition right to your inbox.
RB PRO HELP CENTER
How it Works
Starting is simple
After you're approved as a Redbeacon pro,
you get access to up-to-the-minute job requests from consumers in your
area who need services that you can provide.
Showcase your qualifications by setting up a skills profile with Redbeacon
Receive a detailed job request in your expertise from customers in your location
Submit quotes or request to see the job onsite on your smartphone or computer
Review & Selection
The customer reviews your response, quote and profile then selects you
Call the customer to schedule the appointment and get the job done right.
Job Done Right
The customer leaves you a positive review resulting in even more jobs via Redbeacon
How to respond
After we contact you about a local job that sounds great for your business's specialty,
you have a few options for how to respond:
If the details of the customer's job request are clear and the
parameters are known, you should submit a price quote. When you quote
a price for a customer's request, you are committing to this dollar
amount. The homeowner will have a chance to leave a tip, of course!
If you feel strongly that you need to see the job site before committing
to a price, you may ask to be invited onsite for an estimate. When you are
selected for an onsite estimate, you are not guaranteed the job, but you
have more flexibility on price, depending on the size and needs of the
work to be done. You'll then submit a proposal for the price for labor
and materials, and after the customer approves the proposal and you complete
the job, you can invoice the homeowner for the work.
Sending a proposal is optional. You'll want to send a proposal prior to
doing work if you and the customer have not yet agreed to price terms,
if the scope of service has changed, or if you want to collect an upfront deposit.
Once the customer accepts your proposal, the document serves as
reference of the terms to which you and the customer have agreed.
In order to receive payment from a customer, you'll first need to send an invoice
after completing work. In the invoice you'll outline the costs to the customer.
The price for labor and materials that you list in this form will dictate exactly
what the customer will pay. (The customer can still add a tip if they choose!)
Why should I set up a profile?
Your profile becomes the face of your online reputation, and it proves to
our customers that you're qualified to fulfill the job's needs. The consumer
sees your profile and reads your reviews, and because he or she has the
opportunity to see these items before booking, an up-to-date profile with
pictures, several good reviews, and full information about your insurance
and licensing can mean the difference between your landing the job and the
work going to another local pro. We assign a ranking to our pros called the
RB Pro Score, which takes into account your qualifications, reputation, and
level of service. A low RB Pro Score is a tough way to make a good first
impression with a potential customer, but don't worry: we've got lots of
suggestions for how to improve your RB Pro Score.
RB PRO HELP CENTER
How to Win More Jobs
We want you to maximize your opportunities to win jobs through Redbeacon,
so here are a few ways to boost your chances of landing jobs:
Build a solid profile.
Updated information for your licenses, bonding,
insurance, and even background checks can demonstrate to our consumers
that you're trustworthy and qualified. A more complete profile means that
you'll boost your RB Pro Score: a metric we assign to your profile that is
generated out of your consumer reviews and your profile's level of detail.
The data is conclusive: Your chances of winning a job are stronger
if you quote soon after getting the notification for the job. In fact, if you can
quote within the first four hours, the more likely you are to win. Our speedy
mobile site facilitates quoting on the go.
Many consumers prefer a local professional. We highly encourage
you to frequently quote on jobs that come up in your immediate area.
Submit detailed quotes.
A detailed quote can sometimes sell your services better
than the price. When you're quoting a customer, make sure you include what's
included for the price, the reasons you're qualified, and how soon you could
schedule the job.
When a customer poses a question, that means he or she is getting
close to booking. The sooner you can respond to these questions, the more likely
it is that you'll be chosen to perform the job.
Get paid: Redbeacon takes the payment for the job from the homeowner, and you'll
recieve your payment through PayPal immediately. Successfully getting paid reflects
positively onto your RB Score, which can help you win more jobs in the future.
Get positive reviews.
The easiest way to make sure your Redbeacon review is
positive? Be on time. It will be hard to get a positive review if the job starts
off on the wrong foot. If you feel like the job was done to the consumer's
satisfaction, encourage them to leave you a glowing review. If you haven't
gotten enough Redbeacon reviews, ask past customers for testimonials and add
reviews from other sites such as Yelp, Citysearch, and Google.
RB PRO HELP CENTER
How It Works
JobTrack is your go-to place to track all of your Redbeacon transactions,
including every proposal, invoice, payment, and your monthly point total.
Ready for Your Next Appointment
Every dollar you spend at The Home Depot converts into points that can be used
to pay for Redbeacon jobs. You get 2 points on Redbeacon for every dollar you
spend at Home Depot. If you’re ever in a situation where your points commission
exceeds your balance, we ensure that you’ll have enough points to win your next
job by auto-charging your credit card when your balance dips below zero.
Once you’ve completed the job and sent an invoice, the customer submits a
payment through Redbeacon for the work you’ve done. You’ll receive your payment
for the work you’ve completed through PayPal. Shortly thereafter, we’ll auto-deduct
the points balance from your account for the points commission of the job you’ve won.
Keeping up to date on all your work and billing activity has never been easier.
JobTrack allows you to see your points balance, job payments, tips, and membership fees
at any time in one easy-to-use place. For tax purposes, you’ll be able to see a
monthly itemized listing of the business you’ve done through Redbeacon on JobTrack.
Shop at The Home Depot. Earn points.
Pay for jobs you complete through Redbeacon with points you earn shopping
at The Home Depot. You'll earn 2 points for every dollar you spend at The
Negative Balance Policy
If your JobTrack fund has a negative point balance and we are unable to
charge your credit card, we will suspend your account, which will prevent
you from quoting and scheduling new jobs through Redbeacon. Jobs that you
schedule prior to going into a negative balance will be honored, but your
debt to Redbeacon will increase for each appointment commission.
If you have any questions or concerns, we are always here to help at
1-855-RBEACON (1-855-723-2266) and