Frequently Asked Questions

Basics

  • What is Redbeacon?
  • Redbeacon connects qualified pros with exclusive job requests from homeowners for their home-service needs. Redbeacon goes beyond returning business listings with ratings and reviews -- We actually return competitive price quotes for your job from trusted local pros. We also allow you to schedule your appointment with the service pro you like best. After the pro you choose finishes the job to your satisfaction, you can pay your pro with just one click.

  • How is Redbeacon different than Yelp, CitySearch, and AngiesList?
  • Forget lists! These sites return community ratings and reviews for local businesses. They're open forums, where the pool of reviews can be influenced and bought. Not possible with Redbeacon: Only customers who have completed a service with a Redbeacon pro can leave a review on the site. Also, Redbeacon matches you specifically with custom pricing from qualified pros who want to complete your project.

  • How is Redbeacon different than Craigslist?
  • Namely, selectivity. Craigslist is a community forum where homeowners and service pros can post messages and hope to be found by the other party. Redbeacon is a matching engine that brings the homeowner price quotes from pre-screened, background-checked pros. Best of all, there are no spammers on Redbeacon!

  • Why is Redbeacon in some Home Depot stores?
  • Since its acquisition in January 2012, Redbeacon is a Home Depot company. Currently, Redbeacon can be found in Home Depot stores in the San Francisco Bay area, Atlanta, Dallas, Las Vegas, and Austin. Look out for us in your local Home Depot soon!

  • But wait, I remember Redbeacon being… different.
  • It’s true: Redbeacon has been changing and growing based on the feedback we’ve gotten from homeowners and pros alike. And we’re still evolving – we’ll keep you apprised of any and all changes to Redbeacon, if and when they happen.

Homeowners


Registration

  • I have a home project and could use some help. How do I register for Redbeacon?
  • You can start the signup process here, and you'll be able to jump right into requesting a service. We won't ask you for a lot of information -- just your email, phone number, and password so you can access your service requests once you submit them. You'll be prompted to input your credit card number when you select a pro's price quote.

  • Why do you need my phone number?
  • We only need your phone number so that you can schedule the home-service pro you select. Once you contact a pro, your phone number will be shared with the pro, and vice versa. This way, you can contact each other to agree upon a time to schedule the project. Other than that, we never share your phone number with any of the other pros who quote on your job request or anyone else.

  • Will my phone number and address be public?
  • Only when you contact a pro to do your job do we exchange contact information. You'll get a phone contact for the pro, and the pro will receive your phone number as well. This way, you can schedule the timing for the job more effectively, as well as have a means to contact one another should there be a change of plan.

Manage Account

  • How do I manage my account or make changes?
  • Your account settings can be managed in the My Account area, which can be reached by the login link in the top-right corner.

  • Can I receive alerts about my job by text message?
  • We send emails and text messages to notify you of important information and reminders related to your job. You will add your mobile phone number in the simple registration process, but you can modify the alerts you get on your phone in your Manage Accounts settings.

  • How come I'm not receiving any emails from Redbeacon?
  • They may be going to your spam folder. Please add mailer@redbeacon.com to your safe senders list or address book to ensure reliable email delivery.

  • Can I delete my account?
  • To disable your account, please email us at support@redbeacon.com.

Creating Service Requests

  • I have a home-service need. How do I request a service?
  • You can request a service by clicking here. From there, we'll ask you a few short questions about the size and scope of your home project, after which your request details will be sent to local pros with the right expertise for your job. You can also download our mobile app for Android or iPhone, which gives you the ability to submit job requests on the go and upload pictures and video to your job request.

  • What kinds of services can I request on Redbeacon?
  • We support many kinds of service types, whether you need a plumber for that leaky toilet, a painter for your living room walls, or a roofer to fix those shingles. When in doubt, request! We'll let you know if we don't have any pros for your project.

  • Does Redbeacon charge to request services?
  • Redbeacon is always free for the homeowner.

  • How do I add information or photos about my job after I've submitted the request?
  • Simply log into your account and go to the My Requests page. Then, click the link under your job description that says Upload Photos or Files. You can also download our Android or iPhone apps to upload pictures and video to your job request.

Pros and Service

  • How are service pros matched to my job?
  • Redbeacon uses a proprietary algorithm to match your job request with the local pros who are most qualified to do your job. This way, we ensure that you're not matched with a pro who's not an expert in the field.

  • How can I get the most price quotes for my job?
  • The more descriptive you can be about the details of your job, the more plentiful (and accurate!) your job quote return will be. Photos or video are a big added bonus. If a pro has a question about your job request, make sure you answer it quickly and include as many details as possible. Outside of that, make sure you're as flexible as you can be on the timing of your project -- you'll be more likely to get more quotes from more pros if you've got an open availability.

  • What if I need a service on a regular basis?
  • For tasks such as housecleaning or lawn mowing, you'll be able to select the option of a recurring service when you submit your request.

  • Does Redbeacon guarantee the quality of work?
  • Although Redbeacon cannot guarantee the quality of work, we do guarantee your satisfaction with our referral service so long as you pay your pro through Redbeacon's online payments system. So, no need to worry – select one of our trusted pros, pay them through Redbeacon, and our guarantee will ensure your satisfaction up to $1000.

  • How do I accept a quote?
  • When you receive a quote you're happy with, click the Set Appointment button to confirm that pro's price or request for more information.

Reviewing and Responding

  • How long do I have to review price quotes after they've been submitted?
  • Your job request is active to be bid upon for 48 hours after you submit it. You have 30 days to review the responses and choose the one you like best.

  • How do I answer questions from service pros?
  • Often, pros need more information before they can quote you a price and will ask you to clarify some details. We'll notify you by email and/or text message when this happens, and you can answer the question from your jobs page. The exchanges you have between the pros bidding on your job will be private.

  • Can I ask pros questions about their price quotes?
  • Our pros get many chances to ask you questions about your project, and their responses should be thorough. But after you receive a reply for your job, you can initiate a private conversation with the pros who quoted. Look for the pro's message on the corresponding quote and click the link to read more and/or reply. Your message will be sent directly to the service pro and won't be visible to other service pros who might be interested in your job. When the service pro responds, we'll send you another email to let you know.

  • Can I negotiate prices with service pros?
  • Our pros will have many opportunities to ask you questions about your home and the scale and needs of your project. By the time you accept a pro's proposal, both you and the pro should be clear on how much the job will cost. Your pro will present you with an invoice at the end of the transaction, which is the final bill for the amount you owe.

Ratings and Reviews

  • My project is finished. How do I pay my pro?
  • You can pay your pro through Redbeacon -- all you have to do is accept the final invoice your pro sends you. You already have a credit card number associated with your account, which will be charged the amount of the invoice.

  • My pro is asking for my CVV number. Why?
  • If the pro is still in your home, he or she may ask for your CVV number (the 3- or 4-digit number on the back of your credit card) to be input into their mobile device. This is part of our Express Lane payment experience, where the pro can take your payment right from your living room.

  • My pro did a great job! How do I write a review?
  • Once your job is complete and you've paid the pro, we'll send you a link to rate (1-5 stars) your pro and review the project's end result.

  • Can I review a service pro if I didn't do a job with them on Redbeacon?
  • You're only able to review service pros after they've done a job for you. This keeps Redbeacon's ratings and reviews authentic and prevents the tampering of the reviews that's common on other review sites.

  • Can service pros remove negative reviews or contest them?
  • Redbeacon users need to know about good experiences and bad ones. As long as a review is factual and not offensive, Redbeacon will not remove it.