Frequently Asked Questions

Basics

  • What is Redbeacon?
  • Redbeacon connects qualified pros with exclusive job requests from homeowners for their home-service needs. Redbeacon goes beyond returning business listings with ratings and reviews -- We actually return competitive price quotes for your job from trusted local pros. We also allow you to schedule your appointment with the service pro you like best. After the pro you choose finishes the job to your satisfaction, you can pay your pro with just one click.

  • How is Redbeacon different than Yelp, CitySearch, and AngiesList?
  • Forget lists! These sites return community ratings and reviews for local businesses. They're open forums, where the pool of reviews can be influenced and bought. Not possible with Redbeacon: Only customers who have completed a service with a Redbeacon pro can leave a review on the site. Also, Redbeacon matches you specifically with custom pricing from qualified pros who want to complete your project.

  • How is Redbeacon different than Craigslist?
  • Namely, selectivity. Craigslist is a community forum where homeowners and service pros can post messages and hope to be found by the other party. Redbeacon is a matching engine that brings the homeowner price quotes from pre-screened, background-checked pros. Best of all, there are no spammers on Redbeacon!

  • Why is Redbeacon in some Home Depot stores?
  • Since its acquisition in January 2012, Redbeacon is a Home Depot company. Currently, Redbeacon can be found in Home Depot stores in the San Francisco Bay area, Atlanta, Dallas, Las Vegas, and Austin. Look out for us in your local Home Depot soon!

  • But wait, I remember Redbeacon being… different.
  • It’s true: Redbeacon has been changing and growing based on the feedback we’ve gotten from homeowners and pros alike. And we’re still evolving – we’ll keep you apprised of any and all changes to Redbeacon, if and when they happen.

Homeowners


Registration

  • I have a home project and could use some help. How do I register for Redbeacon?
  • You can start the signup process here, and you'll be able to jump right into requesting a service. We won't ask you for a lot of information -- just your email, phone number, and password so you can access your service requests once you submit them. You'll be prompted to input your credit card number when you select a pro's price quote.

  • Why do you need my phone number?
  • We only need your phone number so that you can schedule the home-service pro you select. Once you contact a pro, your phone number will be shared with the pro, and vice versa. This way, you can contact each other to agree upon a time to schedule the project. Other than that, we never share your phone number with any of the other pros who quote on your job request or anyone else.

  • Will my phone number and address be public?
  • Only when you contact a pro to do your job do we exchange contact information. You'll get a phone contact for the pro, and the pro will receive your phone number as well. This way, you can schedule the timing for the job more effectively, as well as have a means to contact one another should there be a change of plan.

Manage Account

  • How do I manage my account or make changes?
  • Your account settings can be managed in the My Account area, which can be reached by the login link in the top-right corner.

  • Can I receive alerts about my job by text message?
  • We send emails and text messages to notify you of important information and reminders related to your job. You will add your mobile phone number in the simple registration process, but you can modify the alerts you get on your phone in your Manage Accounts settings.

  • How come I'm not receiving any emails from Redbeacon?
  • They may be going to your spam folder. Please add mailer@redbeacon.com to your safe senders list or address book to ensure reliable email delivery.

  • Can I delete my account?
  • To disable your account, please email us at support@redbeacon.com.

Creating Service Requests

  • I have a home-service need. How do I request a service?
  • You can request a service by clicking here. From there, we'll ask you a few short questions about the size and scope of your home project, after which your request details will be sent to local pros with the right expertise for your job. You can also download our mobile app for Android or iPhone, which gives you the ability to submit job requests on the go and upload pictures and video to your job request.

  • What kinds of services can I request on Redbeacon?
  • We support many kinds of service types, whether you need a plumber for that leaky toilet, a painter for your living room walls, or a roofer to fix those shingles. When in doubt, request! We'll let you know if we don't have any pros for your project.

  • Does Redbeacon charge to request services?
  • Redbeacon is always free for the homeowner.

  • How do I add information or photos about my job after I've submitted the request?
  • Simply log into your account and go to the My Requests page. Then, click the link under your job description that says Upload Photos or Files. You can also download our Android or iPhone apps to upload pictures and video to your job request.

Pros and Service

  • How are service pros matched to my job?
  • Redbeacon uses a proprietary algorithm to match your job request with the local pros who are most qualified to do your job. This way, we ensure that you're not matched with a pro who's not an expert in the field.

  • How can I get the most price quotes for my job?
  • The more descriptive you can be about the details of your job, the more plentiful (and accurate!) your job quote return will be. Photos or video are a big added bonus. If a pro has a question about your job request, make sure you answer it quickly and include as many details as possible. Outside of that, make sure you're as flexible as you can be on the timing of your project -- you'll be more likely to get more quotes from more pros if you've got an open availability.

  • What if I need a service on a regular basis?
  • For tasks such as housecleaning or lawn mowing, you'll be able to select the option of a recurring service when you submit your request.

  • Does Redbeacon guarantee the quality of work?
  • Although Redbeacon cannot guarantee the quality of work, we do guarantee your satisfaction with our referral service so long as you pay your pro through Redbeacon's online payments system. So, no need to worry – select one of our trusted pros, pay them through Redbeacon, and our guarantee will ensure your satisfaction up to $1000.

  • How do I accept a quote?
  • When you receive a quote you're happy with, click the Set Appointment button to confirm that pro's price or request for more information.

Reviewing and Responding

  • How long do I have to review price quotes after they've been submitted?
  • Your job request is active to be bid upon for 48 hours after you submit it. You have 30 days to review the responses and choose the one you like best.

  • How do I answer questions from service pros?
  • Often, pros need more information before they can quote you a price and will ask you to clarify some details. We'll notify you by email and/or text message when this happens, and you can answer the question from your jobs page. The exchanges you have between the pros bidding on your job will be private.

  • Can I ask pros questions about their price quotes?
  • Our pros get many chances to ask you questions about your project, and their responses should be thorough. But after you receive a reply for your job, you can initiate a private conversation with the pros who quoted. Look for the pro's message on the corresponding quote and click the link to read more and/or reply. Your message will be sent directly to the service pro and won't be visible to other service pros who might be interested in your job. When the service pro responds, we'll send you another email to let you know.

  • Can I negotiate prices with service pros?
  • Our pros will have many opportunities to ask you questions about your home and the scale and needs of your project. By the time you accept a pro's proposal, both you and the pro should be clear on how much the job will cost. Your pro will present you with an invoice at the end of the transaction, which is the final bill for the amount you owe.

Ratings and Reviews

  • My project is finished. How do I pay my pro?
  • You can pay your pro through Redbeacon -- all you have to do is accept the final invoice your pro sends you. You already have a credit card number associated with your account, which will be charged the amount of the invoice.

  • My pro is asking for my CVV number. Why?
  • If the pro is still in your home, he or she may ask for your CVV number (the 3- or 4-digit number on the back of your credit card) to be input into their mobile device. This is part of our Express Lane payment experience, where the pro can take your payment right from your living room.

  • My pro did a great job! How do I write a review?
  • Once your job is complete and you've paid the pro, we'll send you a link to rate (1-5 stars) your pro and review the project's end result.

  • Can I review a service pro if I didn't do a job with them on Redbeacon?
  • You're only able to review service pros after they've done a job for you. This keeps Redbeacon's ratings and reviews authentic and prevents the tampering of the reviews that's common on other review sites.

  • Can service pros remove negative reviews or contest them?
  • Redbeacon users need to know about good experiences and bad ones. As long as a review is factual and not offensive, Redbeacon will not remove it.

Pros


Getting Started

  • Why should I offer my services on Redbeacon?
  • Redbeacon connects qualified pros with exclusive job requests from local homeowners for their home-service needs. (Check out the ins and outs of how it works here.) You'll get the strongest job requests from homeowners who are looking for a professional with your exact skill set. With immediate notifications, you'll be able to respond quickly to job requests and win more jobs. Moreover, let Redbeacon's visibility within The Home Depot drive more customers to your business.

  • How much does Redbeacon cost?
  • For a subscription price of $29.99 a month, you get the ability to receive and reply to as many jobs as you want! We won't even charge you for your first month's membership fee until after you've connected with your customer. For each job you complete, you'll be charged 1.3 times the final price of the job in points. (For example, a $100 job would cost you 130 points.) With your membership fee, you start every month with an additional 300 points. You can accrue points by shopping for your job materials at The Home Depot at a rate of 2 points for every $1 you spend. (For example, you'll earn 300 points if you spend $150 at The Home Depot.) You'll also have the opportunity to get extra points and discounts for each customer who pays you through Redbeacon, so you can keep winning jobs free of charge.

  • How do I become a Redbeacon pro?
  • All you have to do is submit a few required details -- such as your name, area of expertise, and zip code -- and you'll be prompted to fill out a more complete application. Once you submit your application, you'll wait for your application to be approved -- a process that could take several days -- and once you've gotten your confirmation, you'll be able to quote on jobs immediately!

  • How do I set my service location for my business?
  • When you create your Redbeacon profile, you're able to drag and drop a perimeter around the area you'd prefer to service. This means you won't receive job requests in locations in which you're not willing to take jobs. You're welcome to make your work area as large or as small as you'd like.

  • How is my RB Pro Score determined?
  • Your score can be influenced by a number of factors: the level of detail you provide, the pictures you upload, the licensing information you include, and, most importantly, the number of great reviews you get from happy Redbeacon customers. For more tips on how to improve your RB Pro Score, visit your My Account page.

Profile Basics

  • What's included in my profile?
  • Customize your online presence on your profile page. From here, you'll build a skill profile in which you describe the service you specialize in to the Redbeacon community. This way, we only match you to jobs in your area of expertise. You'll also have the opportunity to specify the area you service, your company's website, and any relevant photos related to the work you've done.

  • Can I create multiple skill profiles?
  • Absolutely! You can create a skill profile for every service you offer, so if you are, for example, both a professional painter and handyman, you can be matched to jobs in both categories. If you've gone through the approval process for your first skill profile and have been accepted, you'll have to reapply and be cleared for each subsequent specialty you want to add.

  • How do I complete my profile?
  • You'll have opportunities to add more information to make your profile increasingly complete. You can improve your RB Pro Score by uploading photos of your previous work; adding a logo or self-portrait; and including various credentials and qualifications in the Improve Your Profile area, which you can access through the Manage Profiles tab.

  • Can I delete a skill profile?
  • Yes. Once logged in, you can go to the Manage Profiles tab, and from there, you'll have the option of selecting a given profile through the View/Edit Profile buttons. Click on the individual skill profile you want to delete, and you'll find a link to Delete This Profile.

Improving Profiles

  • What are the benefits of personalizing my profile?
  • Your RB Pro Score is partially dependent on the the completeness of your profile. The more details you add about your business, the higher your RB Pro Score will go. Also, customers are more likely to book a pro with an exhaustive profile, so for best results, make sure you complete your entire profile.

  • Can I update information on a profile I've created?
  • To update your profile, click on the Manage Profiles tab and then click the View/Edit Profile button next to the profile you want to change.

  • Can I show examples of my previous work on my profile?
  • Yes, and we highly recommend it. You can upload photos of your prior work profile page, which can be accessed from the Manage Profiles tab (you must be signed in).

Jobs

  • How do I get matched to a job?
  • We use a proprietary algorithm based on advanced computer-learning models to match your skills and specialties to relevant jobs within your service area. With Redbeacon, you'll never be arbitrarily matched to jobs that are outside of your specialty or too far away from your place of business.

  • Will I always be alerted when new jobs become available?
  • When Redbeacon matches you to a job, we'll notify you by email and/or text message about the opportunity to review and quote on the job.

  • Where can I see the jobs I've quoted on or performed in the past?
  • After you log in, you'll have access to an Account Settings link. Once inside your settings, you'll have access to several tabs, one of which is for Work History. Here, you'll be able to see the details of the jobs you've won.

Responding to a Service Request

  • How do I submit a response?
  • You'll get an email or text regarding the job request, and from there, you can click on the link we provide to respond to the job. (You can access this same link if you log into your account on Redbeacon.com.) Simply click the job and you'll be given some options for response. If you're certain of the price you charge for this service, enter a price quote or price range, the dollar amount of which is binding if the customer picks you. If you still have questions about the project, you can ask the customer questions that will clarify the size and scope of the job. You can do this until you have an idea of what the price or price range should be, at which point you can submit that to the customer.

  • How long do I have to submit a price for a job?
  • You have 48 hours to submit your offer to the customer. You can also miss an opportunity to quote on a job within the 48-hour window once the request garners 4 quotes.

  • Is my price quote binding?
  • Yes. You're required to stay true to your original price quote, unless the size or scope of the job drastically changes. In these cases, you and the customer must mutually agree to modify the price, and those changes can be affected on your invoice, the final step before payment, which the customer also must authorize.

  • Based on the information in this customer's job request, I'm not ready to quote a price. What do I do?
  • We want to get you -- and the customer -- to a place where you're comfortable with providing a price for the job. You're able to ask the customer as many questions as you need to get an idea of the parameters of the project. We open up a dialog between you and the customer to get all your questions answered. At the end of your consultation, you'll give the customer a proposal for the work that outlines the estimated cost of both materials and labor, and from that proposal, the homeowner still needs to select your bid over those of your peers.

Job Winning

  • Does the lowest price always win?
  • There is no perfect price point. You should offer the most competitive possible price for the job, but customers consider many other factors, such as RB Pro Scores, reviews, qualifications, and the amount of detail provided in the profile.

  • How long before I know if I've won the job?
  • Most frequently, the homeowner will select a quote or onsite request within the same 48-hour window that you have. However, they do have 30 days to select your quote or onsite request before we consider the job expired.

Payments

  • Does Redbeacon pay me for the job?
  • Yes. All you have to do is set up a Paypal account and link it to your existing Redbeacon Jobtrack. The customer pays Redbeacon online, and the money is sent instantaneously to your Paypal account. Need more information on getting paid through Redbeacon? Check out our payments videos here.

  • How do I get paid after doing a job?
  • Redbeacon deposits the money you earn for the job into your Paypal account. From there, you can have that money auto-deposited into your bank account, or you can apply for the Paypal debit Mastercard, which gives you immediate access to the money you earn. Your Redbeacon points should cover the credit card transaction fees you'd incur through other online payment systems.

  • When does Redbeacon charge me for winning a job?
  • At the beginning of each month, you'll be charged a $29.99 subscription fee, which starts you with 300 points. (We don't charge you for your first monthly fee until after you've won your first job!) We only deduct the point total for the job from your balance after you've completed the job, in order to give you enough time to shop at The Home Depot to build up your point balance. If you have a negative balance, we will charge you for the remainder at $1 per 10 points.

Credit Cards

  • Which credit cards are accepted in Redbeacon's online payments system?
  • We accept Visa, MasterCard, American Express, and Discover.
  • Will I be asked to provide a credit card number?
  • Yes. You'll be asked to provide a credit card number at the end of your first accepted application. If you choose to apply for the Paypal debit Mastercard, you'll also be required to associate a credit card there as well.

  • How can I update my credit card information?
  • You can update your credit card information by clicking on My Account (in the top right corner of the page) and then clicking the edit link next to Credit Card.